{"id":80,"date":"2011-09-19T16:04:28","date_gmt":"2011-09-19T23:04:28","guid":{"rendered":"http:\/\/www.broos-campbell.com\/wordpress\/?p=80"},"modified":"2011-10-22T13:45:05","modified_gmt":"2011-10-22T20:45:05","slug":"netflix-apologia","status":"publish","type":"post","link":"http:\/\/www.broos-campbell.com\/wordpress\/?p=80","title":{"rendered":"Netflix apologia"},"content":{"rendered":"<p>I read through Netflix CEO Reed Hastings&#8217; <a href=\"http:\/\/blog.netflix.com\/2011\/09\/explanation-and-some-reflections.html\" target=\"_blank\">apology for his own arrogance<\/a>. You know, the one that got e-mailed to Netflix subscribers this morning.<\/p>\n<p>Talk about stepping on your dick in the middle of a race. He totally misunderstood why his customers are becoming his ex-customers. <\/p>\n<p>It wasn&#8217;t the arrogance. We&#8217;ve all come to expect that from large companies. It&#8217;s been a long time since being online made a company fresh, new and exciting, and able to crap left and right without getting anybody too ooked up.<\/p>\n<p>Sure I was annoyed that a company I really liked turned out to be run by a turd bucket, but once I&#8217;d thought about it I realized I had no reason to be surprised. It was foolish of me to let down the cynicism for a bit.<\/p>\n<p>But that wasn&#8217;t what bothered me. It&#8217;s arrogance coupled with greed that gets me.<\/p>\n<p>Here&#8217;s a handy formula for next time, Reed: Downgraded service + upscaled price = customer hemorrhage. <\/p>\n<p>When Netflix first made the announcement, we decided to switch over to streaming-only as soon as our current DVD membership expires.<\/p>\n<p>And once HBO and AMC finally come out with a streaming model we like, we&#8217;ll subscribe to them. Or better yet, I have a pretty big to-be-read pile on my night stand.<\/p>\n<p>Buh-bye, ya rat bastid ya.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I read through Netflix CEO Reed Hastings&#8217; apology for his own arrogance. You know, the one that got e-mailed to Netflix subscribers this morning. Talk about stepping on your dick in the middle of a race. He totally misunderstood why &hellip; <a href=\"http:\/\/www.broos-campbell.com\/wordpress\/?p=80\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[32],"tags":[27],"_links":{"self":[{"href":"http:\/\/www.broos-campbell.com\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/80"}],"collection":[{"href":"http:\/\/www.broos-campbell.com\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.broos-campbell.com\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.broos-campbell.com\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.broos-campbell.com\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=80"}],"version-history":[{"count":12,"href":"http:\/\/www.broos-campbell.com\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/80\/revisions"}],"predecessor-version":[{"id":113,"href":"http:\/\/www.broos-campbell.com\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/80\/revisions\/113"}],"wp:attachment":[{"href":"http:\/\/www.broos-campbell.com\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=80"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.broos-campbell.com\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=80"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.broos-campbell.com\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=80"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}